What Zendesk and Freshdesk Have in Common So, here, we go through each of these elements to help you. Like Zendesk, Freshdesk also serves many big-name brands its customer list includes Hugo Boss, Honda, Toshiba, Goodreads, Unicef and Cisco.īoth platforms are built around helpdesk software that offers a wide range of additional products and features that help your business better navigate its customer service strategy and day-to-day operations.īut the one best suited for your business will depend on the features you require and the price point you’re willing to pay. The CEO of Freshdesk felt the company could offer a similar product at a more competitive price. In fact, the reason that Freshdesk was founded was in response to Zendesk’s 60-300% price increase. Meanwhile, Freshdesk, founded in 2010, is loved by its customers, who rate its many features and its lower price point. It was designed to improve ticketing systems, but it has accomplished this and much more in the past decade. Its reliability has been proven since 2007, and it offers lots of unique features. Both are category leaders with plenty of satisfied customers worldwide, and Zendesk’s customers include Airbnb, Tesco, Slack, Uber, Shopify and L’Oreal.Īt a glance, Zendesk is one of the most well-known helpdesks on the market today. Zendesk and Freshdesk are both names you undoubtedly will have heard of if you’re on the hunt for customer service software. That’s why we’ve created this simple guide that covers the pros and cons of each leading platform so that you can make the most informed decision without having to hunt through thousands of pages of information – and without the sales pitch! A Comparison of Zendesk and Freshdesk If you’re in the market for new customer service software, you need to know the ins and outs of each leading software type, but as a busy business owner, you may be time-poor. While both platforms include many of the same core features – helpdesks boasting omnichannel ticketing, live chat, and call centre integration – they each have some key differences, including different features, customisations and price points that serve varying needs. However, for businesses looking to upgrade their customer service solution, the fact that both are strong contenders can make it challenging to choose the right one. Customers will be spoiled for choice between these two heavyweights, both of which have proven track records of powering customer service for some of the world’s biggest brands. Both have credible reputations for a good reason – their solutions are powerful and offer many benefits for businesses looking to seamlessly run their customer service operation.īoth platforms offer a comprehensive suite of tools aimed at helping companies scale their customer service offerings and are customisable and easy for customer service teams to use. When it comes to customer service platforms, Zendesk and Freshdesk are some of the most well-known helpdesk solutions on the market.
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